SellSoFast

SellSoFast Help Center

Find answers about posting items, creating a store, messaging, notifications, payments, and more.

Getting Started

What is SellSoFast?

SellSoFast is a local marketplace where people can post items for sale, reach buyers quickly, build their own store, and chat directly with buyers. There are no listing fees and no commissions — sellers keep 100% of what they sell. SellSoFast does not process payments; buyers and sellers arrange deals directly.

How do I create an account?

Tap Sign in to buy or sell and then choose Create Account (or go directly to signup.html). You will need to provide:

  • Email address
  • Password (minimum 8 characters)
  • Display name (2–60 characters)
  • First and last name
  • Phone number
  • Address, city, state, and postal code

You must confirm you are 18 or older and agree to the Terms of Service. After signing up, check your email to verify your account before you can post or create a store.

I forgot my password. What do I do?

Go to the Forgot Password page and enter your email address. A reset link will be sent to your inbox. Click the link in the email to create a new password.

Important: If you request multiple reset links, only the newest link will work. Older links stop working as soon as a new one is requested.

I am not receiving emails from SellSoFast.

  • Check your spam or junk folder.
  • Make sure you entered the correct email address when signing up.
  • Wait a few minutes — email delivery can be delayed.
  • Request a new verification or reset link and check again.
  • If you still do not receive emails after trying the above, contact SellSoFast support.

Selling Items

How do I post an item?

Sign in and go to the Marketplace. Open the post form, add a title, description, price, and choose your fulfillment and payment options. Upload at least one photo, then publish. Your item will appear in the marketplace immediately.

How many photos can I add to a listing?

The default limit is 5 photos per listing. Some accounts may have a higher limit. Supported formats are JPEG, PNG, and WEBP, with a maximum size of 8 MB per photo.

What is a cover photo?

The cover photo is the main image buyers see when browsing the marketplace. You can choose which of your uploaded photos becomes the cover. Pick the clearest, most representative photo of the item.

How long does my listing stay in the marketplace?

When you post, you choose how long your listing stays active in the marketplace: 15, 30, 45, or 60 minutes. After that time, the listing expires from the marketplace feed. If your item is in your store, it can remain visible there even after the marketplace listing expires.

What happens when my listing expires?

When a marketplace listing expires, it leaves the active marketplace feed. If the item is store-visible, it stays visible in your store. Expired listings are saved for 48 hours so you can quickly repost them. After 48 hours, the listing and its photos are permanently deleted.

How do I repost an item?

In the marketplace, open your active or expired listings and use the repost option. Reposting refreshes your listing's marketplace exposure. Note: Reposts do not send new notifications to all users — they rebroadcast your listing without triggering fresh alerts. This is by design to keep the experience respectful for buyers.

Stores

What is a SellSoFast store?

A SellSoFast store is your personal public page where buyers can browse all of your items in one place, follow you, and get notified when you add new listings. Stores help you build a reputation and keep items visible even after marketplace exposure ends.

How do I create a store?

Go to Create My Store. To create a store you must:

  • Have a verified email address.
  • Have completed seller address verification in your account.
  • Have an account in good standing (not banned or locked).

Each user can have one store.

Why does SellSoFast verify stores?

Store verification helps buyers know they are dealing with a real seller. It is used for account administration, fraud prevention, and buyer confidence. Verified sellers display a badge on their store.

Is my address shown publicly?

No. Your address and personal verification details are not shown publicly. They are used only for account administration, identity verification, and fraud prevention.

How do store followers work?

Any signed-in user can follow a store. When you follow a store, you may receive notifications when that store adds new items, depending on your notification settings. You can manage followed stores from the Following page and unfollow at any time.

How do I request an item from a store?

On a store's public page, use the Request an Item option. This opens a message thread directly with the store owner so you can ask about specific items, availability, or custom requests.

Buying

How do I buy an item?

Browse the Marketplace or visit a seller's store. When you find an item you want, message the seller to ask questions, agree on a price, and arrange payment and pickup or shipping directly. SellSoFast does not process payments — you handle the deal with the seller.

Does SellSoFast handle payment?

No. SellSoFast does not process payments. Buyers and sellers arrange payment directly using whatever method they both agree on — cash, Venmo, PayPal, or any other arrangement. SellSoFast does not take fees or commissions.

How should I stay safe when buying or selling?

  • Meet in a public place during daylight hours when possible.
  • Bring a friend for higher-value transactions.
  • Inspect items carefully before completing payment.
  • Be cautious of deals that seem too good to be true.
  • Avoid unusual payment methods or requests to pay before seeing the item.
  • Keep your communication in SellSoFast messaging so deal details are together.

Chat and Messages

How does messaging work?

SellSoFast has built-in messaging so buyers and sellers can communicate directly. Open a listing and use the message/chat option to start a conversation. All messages appear in your Messages inbox, accessible from the header when signed in.

Will I be notified about messages?

Yes. SellSoFast is designed to alert you when a new message arrives. You must allow notifications in your browser or app for this to work. Chat message notifications are always active — they are not affected by marketplace listing notification settings.

What are message reminders?

If a message thread remains unread, SellSoFast may send reminder notifications to help you not miss a buyer or seller response. Reminders fire at roughly 9 minutes, 60 minutes, and 120 minutes after an unread message arrives. Once you open and read the thread, reminders stop. A new message restarts the reminder timer.

Why should I keep communication in SellSoFast?

Keeping your conversation in SellSoFast messaging keeps deal details in one place, makes it easier to reference what was agreed on, and supports buyer and seller trust. It also means both parties have a record of the conversation.

Notifications

How do listing notifications work?

When new listings are published in the marketplace, SellSoFast can alert signed-in users. You can control how often you receive these alerts — every listing, every 10 minutes, every 30 minutes, hourly, or off. Store followers may also receive notifications when followed stores add new items.

How do I control my notifications?

Go to Control Notifications. There you can:

  • Mute or unmute marketplace listing alerts.
  • Choose alert frequency: every listing, every 10 minutes, every 30 minutes, hourly, or off.
  • Set quiet hours — a time window (in Central Time) when marketplace notifications are paused.

Chat message notifications always remain active regardless of other settings.

Why did I receive a store notification?

If you follow a store, you may be notified when that store adds new items. To stop store notifications, visit Following and unfollow the store, or adjust your notification settings.

I am not receiving notifications.

  • Make sure you have allowed notifications in your browser or Android app settings.
  • Check that notifications are not blocked in your phone's app settings for the browser or SellSoFast app.
  • Sign in and visit Control Notifications to confirm your settings are active.
  • If you recently changed phones or browsers, you may need to re-enable notifications.
  • Chat message notifications require the page to be open or the app to be running.

Transactions, Ratings, and Reviews

How do transactions work?

When a buyer and seller agree on a deal, it can be recorded as a transaction in SellSoFast. Transactions go through statuses like pending, completed, or canceled. You can view your transactions from My Transactions. After a transaction is completed, both parties can leave a rating and review.

How do ratings and reviews work?

After a transaction is marked completed, both the buyer and the seller can leave a rating (1–5 stars) and an optional written review of up to 500 characters. Ratings are tied to completed transactions — only transaction participants can leave reviews for each other.

How do I build a good reputation?

  • Use clear, accurate photos.
  • Write honest item descriptions.
  • Price items fairly.
  • Respond to messages promptly.
  • Follow through on agreed deals.
  • Be courteous and respectful with buyers and sellers.

What happens if I receive bad reviews?

Bad reviews can reduce buyer trust in your store and listings. Consistent problems or serious violations of SellSoFast policies may result in restrictions or removal from the marketplace. The best prevention is honest listings, prompt communication, and reliable follow-through on deals.

Privacy and Trust

What information is shown publicly?

Your store name, listings, photos, and public reviews are visible to anyone browsing SellSoFast. Your display name is shown in listings and messages. Your personal verification information (address, legal name) is not shown publicly — it is used only for account administration and fraud prevention.

Does SellSoFast sell my personal information?

No. SellSoFast does not sell your personal information. SellSoFast does not use advertising networks to track users. Your information is used only to operate the service — account verification, security, and necessary account communications.

Why does SellSoFast need my email address?

Your email is used for account verification (confirming you are a real person), password resets, and important account security communications. SellSoFast does not use your email for advertising or share it with third parties.

App and Website

How do I install the Android beta app?

Visit the Download Beta App page for instructions on downloading the free SellSoFast Android beta. The app is currently available for Android during the beta period.

Can I use SellSoFast on iPhone?

Yes. iPhone users can use SellSoFast through the website in Safari or Chrome. There is no separate iOS app during the current beta period. All features are available through the mobile website.

What is the difference between the app and the website?

The Android app provides a native app experience on Android phones. The website works in any browser on any device (Android, iPhone, desktop). Both use the same marketplace and store features. Browser zoom behavior may differ between the website and the Android app — the website supports standard browser pinch-to-zoom.

Troubleshooting

I cannot sign in.

  • Double-check that you are using the correct email address and password.
  • Passwords are case-sensitive.
  • Use Forgot Password to reset your password if needed.
  • Make sure you are using the newest reset link if you requested multiple resets.
  • Clear old browser tabs and try a fresh tab if the page seems stuck.

I cannot see my listing in the marketplace.

  • Your listing may have expired. Check My Active Listings in the marketplace.
  • If it expired, you can repost it to restore marketplace exposure.
  • Your item may still be visible in your store even after marketplace expiration.
  • Check the state filter in the marketplace — the listing may be filtered out by location.
  • Expired listings are available to repost for 48 hours, then permanently deleted.

I am not hearing notification sounds.

  • Check that your phone volume is not muted or set to silent.
  • Check that notifications are allowed for the browser or SellSoFast app in your phone's Settings app.
  • On Android, check that the notification channel for SellSoFast is not set to silent.
  • Visit Control Notifications to confirm your notification settings are active.
  • If you recently reinstalled the app or cleared browser data, you may need to re-enable notification permission.

I cannot verify my email address.

  • Check your spam or junk folder for the verification email.
  • Make sure the email address on your account is spelled correctly.
  • Request a new verification email from your account settings.
  • Use the most recent verification email if you requested more than one.
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